Question 1

How do I make a new booking?

Accepted Answer

On the homepage, choose your airport, drop-off date and pick-up date. You then see available parking options with price, transfer and reviews. Select a service, enter your details and complete payment. You receive instant email confirmation with the booking number and provider instructions.

Question 2

Do I need an account to book?

Accepted Answer

No. You can book without an account. Keep the email address and booking number from the confirmation email. You use those later in My booking to view, change or cancel.

Question 3

What details do I need to book?

Accepted Answer

You enter name, email, phone number and vehicle details such as licence plate, make and colour. A flight number and number of passengers help the provider plan the transfer. For business bookings you can add a company name and VAT number.

Question 4

Do I get instant confirmation?

Accepted Answer

Yes. After successful payment you immediately receive an email with your booking number, parking location, dates and times, and drop-off instructions.

Question 5

Are there booking fees?

Accepted Answer

No. Aparking does not charge booking fees. The price you see is the parking price for your dates, including any extras you selected.

Question 6

Which airports can I book parking for?

Accepted Answer

You can book parking at Schiphol, Rotterdam The Hague Airport, Eindhoven Airport, Groningen Airport Eelde, Maastricht Aachen Airport, Brussels Airport and Charleroi, among others. The search bar also shows options at other European airports.

Question 7

I did not receive a confirmation email. What now?

Accepted Answer

First check spam. If it is not there, check the email address you used. If it still fails, contact us with your name, airport and travel dates so we can look up the booking.

Question 8

How do I change my booking?

Accepted Answer

Go to My booking and sign in with the email and booking number from your confirmation. You can adjust dates or times there. The new price is shown immediately if the period changes.

Question 9

Until when can I change for free?

Accepted Answer

In most cases you can change free of charge until 24 hours before drop-off. After that the provider’s terms apply.

Question 10

What can I change?

Accepted Answer

You can usually change drop-off and pick-up dates, times and vehicle details. For a different car park, cancel the current booking if still free and make a new one, or contact us.

Question 11

Can I still change within 24 hours of arrival?

Accepted Answer

Within 24 hours a change is not always possible or a fee may apply. Contact us as soon as possible with your booking number.

Question 12

I no longer have my booking number. What now?

Accepted Answer

The number is in the Aparking confirmation email. Search your inbox for “Aparking”. If you cannot find it, send us your name, email and travel dates.

Question 13

Does the price change if I change my dates?

Accepted Answer

It can. Parking rates depend on the period and availability. If the new period is more expensive you pay the difference; if cheaper we settle it according to your booking terms.

Question 14

How do I cancel my booking?

Accepted Answer

Sign in to My booking with your email and booking number and cancel there. Cancel up to 24 hours before drop-off and it is usually free.

Question 15

Until when can I cancel for free?

Accepted Answer

You can cancel free of charge until 24 hours before the parking service starts, unless the chosen service states otherwise. Later cancellations may be charged in full.

Question 16

Do I get my money back after cancellation?

Accepted Answer

Yes. For a free cancellation (at least 24 hours ahead) the amount is refunded via the same payment method. Banks usually take a few working days.

Question 17

What happens if I do not show up?

Accepted Answer

If you do not cancel and do not use the space, the full amount remains due. Cancel in time via My booking if your plans change.

Question 18

How long does a refund take?

Accepted Answer

Once the cancellation is processed we start the refund. It usually arrives within 3 to 10 working days, depending on your bank or card issuer.

Question 19

My flight was cancelled. Can I cancel parking too?

Accepted Answer

Yes. A cancelled flight does not change the parking booking automatically. Cancel via My booking, preferably 24 hours before drop-off.

Question 20

What is Aparking?

Accepted Answer

Aparking is a comparison platform for airport parking. You see prices, transfers and reviews side by side and book directly. We work with vetted parking providers; the service on site is delivered by the chosen car park.

Question 21

Is parking via Aparking safe?

Accepted Answer

We only list reviewed car parks. Read the reviews, security type and facilities before you book so you know how the car is monitored.

Question 22

Do I have to hand in my car keys?

Accepted Answer

That depends on the service. Valet or park-for-you services take the keys. Park & Walk or self-parking usually lets you keep them. Key policy is listed on each service and in the confirmation email.

Question 23

Can I charge an electric car?

Accepted Answer

Some locations offer charging points. Check the facilities before you book. If charging is not listed, do not count on it.

Question 24

Can I park a camper, van or tall car?

Accepted Answer

Not every car park accepts taller or longer vehicles. Enter the correct vehicle type and read the service terms.

Question 25

What if my flight is delayed?

Accepted Answer

Pass on a new pick-up time via My booking or contact, especially for valet. For shuttle parking you can often take the next shuttle.

Question 26

Is my car insured while parked?

Accepted Answer

Your own car insurance still applies. Aparking is not liable for damage while the car is under the parking provider’s care. Check the location terms and your own policy.

Question 27

Which payment methods do you accept?

Accepted Answer

You can usually pay with iDEAL, Bancontact, Visa, Mastercard, American Express and sometimes Klarna. Available methods are shown at checkout.

Question 28

When is the amount charged?

Accepted Answer

The amount is charged when you complete the booking. The reservation is only confirmed after successful payment.

Question 29

Do I receive an invoice?

Accepted Answer

Yes. After payment you receive an email confirmation. For business bookings, add company name, address and VAT number at checkout.

Question 30

My payment failed. Is my space still reserved?

Accepted Answer

No. Without successful payment there is no confirmed booking. Try again or choose another payment method.

Question 31

Can I pay at the car park?

Accepted Answer

Most bookings are paid online in advance. Only if “pay on arrival” is listed can you pay on site.

Question 32

How do I find the car park?

Accepted Answer

After booking you receive the provider’s route and drop-off instructions. Follow those, not only the general airport parking signs.

Question 33

How does the transfer to the terminal work?

Accepted Answer

For shuttle parking you park yourself and a shuttle takes you to departure. For valet you drop the car at or near the terminal. Transfer time is listed on the service.

Question 34

How do I collect my car when I return?

Accepted Answer

Follow the pick-up instructions in the confirmation email. For shuttle, call or board the shuttle back. For valet, the car is waiting at the agreed point.

Question 35

How much time should I allow?

Accepted Answer

Add the parking transfer time to your airline’s recommended check-in time. In holiday periods it can be busier.

Question 36

I will arrive later than booked. Is that a problem?

Accepted Answer

A small delay is usually fine. For valet or a tight time slot, warn the location or us as soon as possible.

Question 37

What is the difference between valet and shuttle?

Accepted Answer

Valet: you drop the car at or near the terminal and a driver parks it. Shuttle: you park yourself and a shuttle takes you to departure. Shuttle is often cheaper for longer stays.

Question 38

What is Park & Walk?

Accepted Answer

You park close to the terminal and walk to the airport. No waiting for a shuttle.

Question 39

What is Park & Taxi?

Accepted Answer

Park & Taxi combines a reserved parking space with a taxi to and from the terminal.

Question 40

What is Park & Public transport?

Accepted Answer

You park at a secure car park and continue to the airport by bus or train. Often a cheaper and more sustainable option.

Question 41

What is Park, Sleep & Fly?

Accepted Answer

It combines parking, a hotel night and transfer to the airport. Useful for an early flight.

Question 42

Which parking type suits me?

Accepted Answer

Choose valet or Park & Taxi for speed. Choose shuttle or Park & Public transport for price. Choose Park & Walk if the site is next to the terminal.

Question 43

How do I get in touch?

Accepted Answer

Send a message via the contact form. For an existing booking, include your booking number, airport and travel dates.

Question 44

How quickly will I get a reply?

Accepted Answer

We reply on working days, usually within one working day. For urgent pre-departure issues, mention that with your booking number.

Question 45

What details should I include with a question?

Accepted Answer

Send the booking number, airport, travel dates and the email you booked with. For payment questions, the charge date also helps.

Frequently asked questions

Frequently asked questions